Cant edit or open ppt charts/graphs  
Author Message
RobinZhou





PostPosted: Thu Dec 18 14:50:55 CST 2003 Top

Powerpoint >> Cant edit or open ppt charts/graphs

We have Office Small Business 2003. We cannot open or
edit previously worked on charts or graphs. We tried
installing the update on the website for Office 2003 but
it hasnt worked either.

Office229  
 
 
Sonia





PostPosted: Thu Dec 18 14:50:55 CST 2003 Top

Powerpoint >> Cant edit or open ppt charts/graphs Can you describe what you mean when you say that the update "hasnt worked
either"? "Hasn't worked" covers a lot of territory. Do you mean that you
couldn't run the update successfully, or do you mean that the update didn't
correct your problem? Are these charts that were created in PowerPoint, or
are they Excel charts?
--
Sonia, MS PowerPoint MVP Team
Autorun CD software, templates, and tutorials
http://www.soniacoleman.com/



> We have Office Small Business 2003. We cannot open or
> edit previously worked on charts or graphs. We tried
> installing the update on the website for Office 2003 but
> it hasnt worked either.


 
 
dave





PostPosted: Thu Dec 18 15:05:36 CST 2003 Top

Powerpoint >> Cant edit or open ppt charts/graphs I could run the update successfully. It said it had been
completed. I rebooted my computer. The update was
supposed to correct my problem - any program (PPT, Word,
Excel, etc) in office where you use art (graphs, charts,
wordart, shapes) could not be edited or opened In this
particular case I was working on powerpoint. I talked
with someone here yesterday and they said it may have to do
with a complication with the norton antivirus software
that came installed on teh computer. It was recommended
that I disable the norton antivirus program. Not sure how
to do this.
>-----Original Message-----
>Can you describe what you mean when you say that the
update "hasnt worked
>either"? "Hasn't worked" covers a lot of territory. Do
you mean that you
>couldn't run the update successfully, or do you mean that
the update didn't
>correct your problem? Are these charts that were created
in PowerPoint, or
>are they Excel charts?
>--
>Sonia, MS PowerPoint MVP Team
>Autorun CD software, templates, and tutorials
>http://www.soniacoleman.com/
>


>> We have Office Small Business 2003. We cannot open or
>> edit previously worked on charts or graphs. We tried
>> installing the update on the website for Office 2003 but
>> it hasnt worked either.
>
>
>.
>
 
 
Sonia





PostPosted: Thu Dec 18 15:38:02 CST 2003 Top

Powerpoint >> Cant edit or open ppt charts/graphs If I remember correctly, in Norton you go to Options > Miscellaneous and
turn off the Office add-in. At any rate, Microsoft talks about it at
http://support.microsoft.com/default.aspx?scid=kb;en-us;329820
--
Sonia, MS PowerPoint MVP Team
Autorun CD software, templates, and tutorials
http://www.soniacoleman.com/



> I could run the update successfully. It said it had been
> completed. I rebooted my computer. The update was
> supposed to correct my problem - any program (PPT, Word,
> Excel, etc) in office where you use art (graphs, charts,
> wordart, shapes) could not be edited or opened In this
> particular case I was working on powerpoint. I talked
> with someone here yesterday and they said it may have to do
> with a complication with the norton antivirus software
> that came installed on teh computer. It was recommended
> that I disable the norton antivirus program. Not sure how
> to do this.
> >-----Original Message-----
> >Can you describe what you mean when you say that the
> update "hasnt worked
> >either"? "Hasn't worked" covers a lot of territory. Do
> you mean that you
> >couldn't run the update successfully, or do you mean that
> the update didn't
> >correct your problem? Are these charts that were created
> in PowerPoint, or
> >are they Excel charts?
> >--
> >Sonia, MS PowerPoint MVP Team
> >Autorun CD software, templates, and tutorials
> >http://www.soniacoleman.com/
> >


> >> We have Office Small Business 2003. We cannot open or
> >> edit previously worked on charts or graphs. We tried
> >> installing the update on the website for Office 2003 but
> >> it hasnt worked either.
> >
> >
> >.
> >


 
 
dave





PostPosted: Fri Dec 19 09:53:39 CST 2003 Top

Powerpoint >> Cant edit or open ppt charts/graphs Sonia -
I have talked with you in the newsgroup to try to
solve my problem but nothing has improved. I have
disabled the Norton AntiVirus but the error still occurs.
I still cannot open or edit any of the office programs
once a graph or chart has been inserted. This occurs in
Word, Excel, and PowerPoint. Again, the error reads: "The
server application, source file, or item cant befound, or
returned an unknown error. You may need to reisntall the
server application". I have tried to uninstall and
reinstall Microsoft Office to no avail. I have called the
tech support and nobody is willing to help me with this
problem. I have reservations about paying the $ 35.00 fee
for support when the problem occurs because of faulty
Microsoft software. I have also downloaded and installed
all the latest updates for Office but again, there has
been no resolution. Please let me know what I can do to
get this problem fixed. Thank you.


>-----Original Message-----
>If I remember correctly, in Norton you go to Options >
Miscellaneous and
>turn off the Office add-in. At any rate, Microsoft talks
about it at
>http://support.microsoft.com/default.aspx?scid=kb;en-
us;329820
>--
>Sonia, MS PowerPoint MVP Team
>Autorun CD software, templates, and tutorials
>http://www.soniacoleman.com/
>


>> I could run the update successfully. It said it had
been
>> completed. I rebooted my computer. The update was
>> supposed to correct my problem - any program (PPT, Word,
>> Excel, etc) in office where you use art (graphs, charts,
>> wordart, shapes) could not be edited or opened In this
>> particular case I was working on powerpoint. I talked
>> with someone here yesterday and they said it may have
to do
>> with a complication with the norton antivirus software
>> that came installed on teh computer. It was recommended
>> that I disable the norton antivirus program. Not sure
how
>> to do this.
>> >-----Original Message-----
>> >Can you describe what you mean when you say that the
>> update "hasnt worked
>> >either"? "Hasn't worked" covers a lot of territory.
Do
>> you mean that you
>> >couldn't run the update successfully, or do you mean
that
>> the update didn't
>> >correct your problem? Are these charts that were
created
>> in PowerPoint, or
>> >are they Excel charts?
>> >--
>> >Sonia, MS PowerPoint MVP Team
>> >Autorun CD software, templates, and tutorials
>> >http://www.soniacoleman.com/
>> >


>> >> We have Office Small Business 2003. We cannot open
or
>> >> edit previously worked on charts or graphs. We tried
>> >> installing the update on the website for Office 2003
but
>> >> it hasnt worked either.
>> >
>> >
>> >.
>> >
>
>
>.
>
 
 
Steve





PostPosted: Fri Dec 19 13:16:00 CST 2003 Top

Powerpoint >> Cant edit or open ppt charts/graphs Is it possible that you did a default installation of Office?
In any case, you might want to try reinstalling, choosing CUSTOM so you can
then verify that MSGraph, the charting component of Office, is really
installed.

Or more directly, start PPT, choose Insert, Chart and see if it works.



--

Steve Rindsberg, PPT MVP
PowerPoint FAQ - www.pptfaq.com
PPTools - www.pptools.com
===============================



> Sonia -
> I have talked with you in the newsgroup to try to
> solve my problem but nothing has improved. I have
> disabled the Norton AntiVirus but the error still occurs.
> I still cannot open or edit any of the office programs
> once a graph or chart has been inserted. This occurs in
> Word, Excel, and PowerPoint. Again, the error reads: "The
> server application, source file, or item cant befound, or
> returned an unknown error. You may need to reisntall the
> server application". I have tried to uninstall and
> reinstall Microsoft Office to no avail. I have called the
> tech support and nobody is willing to help me with this
> problem. I have reservations about paying the $ 35.00 fee
> for support when the problem occurs because of faulty
> Microsoft software. I have also downloaded and installed
> all the latest updates for Office but again, there has
> been no resolution. Please let me know what I can do to
> get this problem fixed. Thank you.
>
>
> >-----Original Message-----
> >If I remember correctly, in Norton you go to Options >
> Miscellaneous and
> >turn off the Office add-in. At any rate, Microsoft talks
> about it at
> >http://support.microsoft.com/default.aspx?scid=kb;en-
> us;329820
> >--
> >Sonia, MS PowerPoint MVP Team
> >Autorun CD software, templates, and tutorials
> >http://www.soniacoleman.com/
> >


> >> I could run the update successfully. It said it had
> been
> >> completed. I rebooted my computer. The update was
> >> supposed to correct my problem - any program (PPT, Word,
> >> Excel, etc) in office where you use art (graphs, charts,
> >> wordart, shapes) could not be edited or opened In this
> >> particular case I was working on powerpoint. I talked
> >> with someone here yesterday and they said it may have
> to do
> >> with a complication with the norton antivirus software
> >> that came installed on teh computer. It was recommended
> >> that I disable the norton antivirus program. Not sure
> how
> >> to do this.
> >> >-----Original Message-----
> >> >Can you describe what you mean when you say that the
> >> update "hasnt worked
> >> >either"? "Hasn't worked" covers a lot of territory.
> Do
> >> you mean that you
> >> >couldn't run the update successfully, or do you mean
> that
> >> the update didn't
> >> >correct your problem? Are these charts that were
> created
> >> in PowerPoint, or
> >> >are they Excel charts?
> >> >--
> >> >Sonia, MS PowerPoint MVP Team
> >> >Autorun CD software, templates, and tutorials
> >> >http://www.soniacoleman.com/
> >> >


> >> >> We have Office Small Business 2003. We cannot open
> or
> >> >> edit previously worked on charts or graphs. We tried
> >> >> installing the update on the website for Office 2003
> but
> >> >> it hasnt worked either.
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >


 
 
Lloyd





PostPosted: Sun Dec 21 02:56:44 CST 2003 Top

Powerpoint >> Cant edit or open ppt charts/graphs


>Sonia -
> I have talked with you in the newsgroup to try to
>solve my problem but nothing has improved. I have
>disabled the Norton AntiVirus but the error still occurs.

In Norton Anti Virus, are you sure you disabled the "Enable Office
Plug-in" by unticking the box, then clicked on OK, then shut down your
computer, then rebooted your computer, and then tried the feature
again?

It worked for me.
----
Cheers,

Lloyd Lindsay