New Account Problem  
Author Message
Nurm





PostPosted: Tue Jun 14 16:30:41 CDT 2005 Top

Messanger >> New Account Problem

I have downloaded MSN 7 onto a friends computer running W98. I setup a
sign-in name and password, but when I attempt to sign in, I get an error
message stating either the sign-in name or password is wrong. However, if I
login to this new account using my own XP machine, I don't get a problem and
sign-in okay.

Now, I only set the new account up with a hotmail account, I don't believe I
set up a Passport, is this the issue?

Any advice gratefully appreciated.

Chris

Information Technology145  
 
 
Jonathan





PostPosted: Tue Jun 14 16:30:41 CDT 2005 Top

Messanger >> New Account Problem Greetings Chris,

No, Hotmail accounts are automatically Passports.

Since you can't immediately login, remember that you can try logging into the Web Messenger,
at least until you can restore your normal Messenger functionality:
http://webmessenger.msn.com

However, here are some suggestions you should check/try if you haven't already.

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
9. If using MSN Messenger 7, click the Tools menu, then Options, then Connection category,
click the Advanced Settings button, uncheck all the options, click OK twice and then try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.



>I have downloaded MSN 7 onto a friends computer running W98. I setup a sign-in name and
>password, but when I attempt to sign in, I get an error message stating either the sign-in
>name or password is wrong. However, if I login to this new account using my own XP machine,
>I don't get a problem and sign-in okay.
>
> Now, I only set the new account up with a hotmail account, I don't believe I set up a
> Passport, is this the issue?
>
> Any advice gratefully appreciated.
>
> Chris
>
>
>
>